Tix Support

Kristina November 19, 2015 Ticket Support

1. How do I buy a Gift Voucher? And how many can I buy?

Head to www.moshtix.com.au/v2/gift-vouchers & select the quantity of vouchers you want using the drop down menu. Then follow the prompts to purchase.

You can purchase a maximum of 5 Gift Vouchers at a time.

To see our Gift Voucher Terms & Conditions click here


2. How can I check the balance on my Gift Voucher? How can I check if my gift voucher is expired?

Head to www.moshtix.com.au/v2/gift-vouchers then scroll to the ‘Check Your balance’ section where you enter your voucher number and redemption code.

To see our Gift Voucher Terms & Conditions click here


3. I didn’t receive my Gift Voucher! What do I do?

Please contact our team on 1300 GET TIX (438 849) Monday to Friday 9am to 7pm and Saturday 9am to 5pm AEST. We are closed Sundays and Public Holidays. Alternatively, log a ticket support request here


4. Do I have to use the whole Gift Voucher at once? Can I partially redeem my Gift Voucher?

You can just use a portion of your Gift Voucher. Simply enter the denomination you wish to use in the field that states ‘Enter amount to use’

If the cost of the ticket purchase exceeds the redeemable value of a moshtix Gift Voucher, you’re required to pay the difference between the purchase price of the ticket and the value of the particular moshtix Gift voucher. The full value of any unused credit remaining on a moshtix Gift Voucher must be redeemed before alternative payment methods will be accepted in respect of the outstanding balance of the transaction.

To see our Gift Voucher Terms & Conditions click here


5. Can I use my Gift Voucher at moshtix Outlets?

Unfortunately you can only use Gift Vouchers online at this stage. We may allow Gift Vouchers to be redeemed at Outlets in the near future.

To see our Gift Voucher Terms & Conditions click here


6. Can I use my Gift Voucher on any event?

You can use your Gift Voucher on most events on moshtix.com.au. For a list of non-participating events click here

moshtix Gift Vouchers cannot be redeemed for tickets to events where it is a condition that a specific credit or debit card is required to complete the transaction.

To see our Gift Voucher Terms & Conditions click here


7. How long is a moshtix Gift Voucher valid for?

moshtix Gift Vouchers are valid for 12 months from the date of purchase and must be redeemed within that period.


 8. Can I refund my Gift Voucher?

moshtix will not refund moshtix Gift Vouchers unless required by law.

To see our Gift Voucher Terms & Conditions click here


 9. Can I use more than 1 voucher?

Multiple moshtix Gift Vouchers may be used to redeem tickets in a single transaction. A limit of 2 moshtix Gift Vouchers can be redeemed per transaction.

To see our Gift Voucher Terms & Conditions click here


10. Can I sell my moshtix Gift Voucher?

moshtix Gift Vouchers are not redeemable for cash and cannot be resold or exchanged.

To see our Gift Voucher Terms & Conditions click here


11. Can I buy a moshtix Gift Voucher with a Gift Voucher?

Gift Vouchers cannot be redeemed for further moshtix Gift Vouchers.

To see our Gift Voucher Terms & Conditions click here


12. Can I reload my Gift Voucher?

moshtix Gift Vouchers are not reloadable. When the value of a moshtix Gift Voucher is redeemed, the particular voucher cannot be reloaded.

To see our Gift Voucher Terms & Conditions click here


13. Can I cancel my Gift Voucher?

Your moshtix Gift Voucher is non–refundable and non–returnable, except in accordance with your legal rights. You cannot cancel your Giift Voucher.

To see our Gift Voucher Terms & Conditions click here


 14. Can I exchange 2 Gift Vouchers for 1 Gift Voucher?

You cannot exchange your Gift Voucher for a different denomination, nor can you consolidate the unused value of two or more Gift Vouchers on a new moshtix Gift Voucher.

To see our Gift Voucher Terms & Conditions click here


15. Can I use my Gift Voucher for events in New Zealand?

You cannot use your Gift Voucher to buy tickets for events taking place outside of the country of purchase.

To see our Gift Voucher Terms & Conditions click here


16. My Gift Voucher has expired! Now what?

Once 12 months have passed since the date of purchase of the Gift Voucher, you will not be able to use your Voucher again (even if all or part of the value loaded at the time of purchase remains on the card), and nor will you be able to claim a refund of any unused value remaining on the Gift Voucher.

Upon expiry of the Gift Voucher any unused value remaining on the Voucher is forfeited.

To see our Gift Voucher Terms & Conditions click here


 17. Help! I lost my Gift Voucher. 

You should treat the Gift Voucher as if it were cash. If you lose your Voucher it will not be replaced and you will lose any unused funds on it in just the same way as if you lost your wallet.

To see our Gift Voucher Terms & Conditions click here

Tix Support September 24, 2013 Ticket Support

Click on the following links for the Laneway Festival info and to purchase tickets:


It's going to be awesome and you're going to kick yourself if you don't go. 
Put it in your diary, put it in your phone, write it on your hand and your bathroom mirror!


Thu 26th Jan 2017, 11.30am BRISBANE
Brisbane Showgrounds, Bowen Hills

Sat 28th Jan 2017, 11.30am MELBOURNE
Footscray Community Arts Centre and The River's Edge, Footscray

Mon 30th Jan 2017, 11.30am AUCKLAND

Albert Park Precinct, Auckland

Fri 3rd Feb 2017, 11.30am ADELAIDE
Hart's Mill, Port Adelaide

Sat 4th Feb 2017, 11.00am SYDNEY
Sydney College of the Arts (SCA), Rozelle

Sun 5th Feb 2017, 11.00am FREMANTLE
Esplanade Reserve and West End, Fremantle

++ LINE UP ++


A.B. Original - AURORA - Baro* - Bob Moses - Camp Cope - Car Seat Headrest - Clams Casino - Ecca Vandal* - Fascinator - Floating Points (Live) - Flyying Colours* - Gang of Youths - GL - Glass Animals - Jagwar Ma - Jess Kent - Julia Jacklin - Koi Child - Luca Brasi - Mick Jenkins - Mr. Carmack - NAO - Nicholas Allbrook - Nick Murphy (Chet Faker)** - Roland Tings - Sampa The Great - Tame Impala** - Tash Sultana - The Julie Ruin - Tourist - Tycho - White Lung - Whitney

*Melbourne only

**Exclusive to Laneway, no sideshows


AURORA - Bob Moses - Car Seat Headrest - Clams Casino - Cut Off Your Hands - DMA'S - Fazerdaze - Flight Facilities - Floating Points (Live) - Fortunes - Glass Animals - Julia Jacklin - k2k - Mick Jenkins - Mr. Carmack - NAO - Nick Murphy (Chet Faker) - Nikolai - Purple Pilgrims - Refused - Tame Impala - The Chills - The Julie Ruin - The Veils - Tourist - Tycho - White Lung - Whitney - Yukon Era


*Payment by VISA & MasterCard only *A maximum of 6 tickets available to purchase per transaction *Laneway Festival is strictly an 18+ event for Melbourne, Sydney & Fremantle. The Adelaide and Brisbane events are now 16+. Photo ID is required to gain entry. Full details of accepted forms of ID and the Youth Policy can be found at lanewayfestival.com


Laneway do not offer Reissues or Name Changes on tickets. Names are not printed on tickets for Laneway Festival.


Tix Support August 8, 2013 Ticket Support

You can access your ticket by logging in to your Moshtix account used for the purchase and select Show My Ticket for the relevant event. You then have the option to view the ticket in your browser, download or resend them to an email.
You can then print your ticket or display them on your smart phone for scanning or you can download them on your Apple Passbook App.

If you have not received your ticket via email it could be to do with your email filter. This means the email may be sent to your junk or spam, or even be blocked completely. If moshtix is not set up as a registered sender you may not be receiving our emails..

Also, due to recent update of gmail, your tickets have been delivered to your Promotions folder, rather than your inbox. To access your tickets, please click on the Promotions tab, then move your confirmation/invoice email from Moshtix (with your tickets attached) to your inbox. This will ensure that future emails form us are received efficiently. Please note, you may not be able to view your promotions folder on some mobile devices, therefore you may need to check this on a desktop computer. Otherwise, if you’re still unable to locate your tickets, simply log in to your Moshtix account to download a copy. 

Tix Support May 22, 2013 Ticket Support

3D Secure is an extra level of security that we provide to customers to safeguard against fraud and to ensure your personal protection. 3D Secure is an provided through the MasterCard SecureCode and Verified by Visa programs.

The program works by verifying your identity in real-time through the use of a password so you can shop more confidently and merchants can accept credit card payments with peace of mind. Having your own 3D Secure password means that you have added protection against unauthorized use of your credit card when you shop online.

In practice, every time you pay online on a website that has 3D Secure, a box will pop up from your card issuer asking you for your PIN, just like the bank does at the ATM. In seconds, your card issuer confirms it's you and allows your purchase to be completed.

It requires you to put in a predefined password for your credit card or a netcode sms in order to process the payment. If you are not familiar with this process you may need to contact your bank regarding this matte.r Otherwise we are able to book tickets for you over the phone, booking fees may apply. 

What steps should I take to ensure my 3D secure is set up correctly?
If you find that the page is redirecting to an error message relating to 3D secure please contact your bank for more information

Tix Support May 22, 2013 Ticket Support

To reissue (change the name or date of birth on the ticket) the original purchaser must log in to their Moshtix account, select the 'manage tickets' option on the upper right hand side, select the re-issue option, and follow the prompts to enter the new attendee’s details. Once the transaction has been approved, the re-issued tickets will be sent to the email address specified on the re-issue page.

Re-issue are not always permitted and are at the discretion of the event organiser and fees may apply. Many reissues close up to 48 hours prior to the event, so don't leave it to the last minute if you need to update ticket details.