There are no refunds, credits or exchanges on any ticket except as required by the Live Performance Australia Industry Code of Practice (for example if an event is postponed or cancelled etc). Incorrect purchases are NOT guaranteed a refund and are at the discretion of the event organiser.
You may be able to re-issue (change your name). Please click here to see more information on this
If you have purchased ticket insurance and would like to apply for a claim, please contact your insurer.