Why didn't I receive my ticket?
You can access your ticket by logging in to your moshtix account used for the purchase and select Show My Ticket for the relevant event. You then have the option to view the ticket in your browser, download or resend them to an email.
You can then print your ticket or display them on your smart phone for scanning.
If you have not received your ticket via email it could be to do with your email filter. This means the email may be sent to your junk or spam, or even be blocked completely. If moshtix is not set up as a registered sender you may not be receiving our emails.
For Gmail, your tickets have been delivered to your Promotions folder, rather than your inbox. To access your tickets, please click on the Promotions tab, then move your confirmation/invoice email from Moshtix (with your tickets attached) to your inbox. This will ensure that future emails form us are received efficiently. Please note, you may not be able to view your promotions folder on some mobile devices, therefore you may need to check this on a desktop computer. Otherwise, if you’re still unable to locate your tickets, simply log in to your moshtix account to download a copy.
How do I change the name or date of birth on (re-issue) my ticket?
To reissue (change the name or date of birth on the ticket) the original purchaser must log in to their Moshtix account, select the 'manage tickets' option on the upper right hand side, select the re-issue option, and follow the prompts to enter the new attendee’s details. Once the transaction has been approved, the re-issued tickets will be sent to the email address specified on the re-issue page.
Re-issue are not always permitted and are at the discretion of the event organiser and fees may apply. Many reissues close up to 48 hours prior to the event unless otherwise advised, so don't leave it to the last minute if you need to update ticket details.
What should I do about typo’s in DOB and name?
Please submit a request and fill out all relevant details including the current name and DOB on the ticket and the correct name and DOB you want it changed to. Please note only typo changes will be actioned. Full name changes require the ticket to be re-issued or re-sold.
Re-issue and Re-sales are not always permitted and are at the discretion of the event organiser and fees may apply.