WHY DO I HAVE TO SUPPLY MY NAME AND DATE OF BIRTH?
It’s an anti-scalping measure we introduced in 2006. All tickets have the attendee’s name and date of birth printed on them and then the ticket-holder has to provide matching ID to enter the festival.
WHAT DO I DO IF I PUT THE WRONG DATE OF BIRTH OR SPELLING OF A NAME ON A TICKET?
Submit a support request via Moshtix Customer Service with the details of the correction you'd like to make. Include as much information about your order as possible, including your order ID number and correct details and clearly request the change you'd like made. Please note this is only for minor corrections - misspelt names or slightly incorrect dates of birth.
There are strictly no name changes on any Splendour in the Grass tickets. Please ensure that you enter in the correct names and dates of birth for each person when making your booking. It is the customer's responsibility to review their entire booking before confirming their purchase.