CMC ROCKS QLD 2020 UPDATE
We recently updated you with the news that CMC Rocks QLD 2020 was cancelled.
Some good news! Your 2020 tickets will be automatically valid for CMC Rocks QLD 2021. This includes:
- 1 Day Tickets
- Full Event (3 Day) Tickets
- VIP Tickets
- Camping Tickets
- Bus & Parking Tickets
Festival dates for 2021 will be confirmed at a later date, and CMC Rocks will be bringing you a brand-new line up.
Your current tickets will be automatically valid for this new date, and you do not need to take any action if you are able to attend the 2021 festival.
Should you be unable to attend the 2021 festival, you can request a refund from 9:00am (AEDT) on Friday 27 March 2020 by logging into your Moshtix Account and following these steps.
We encourage all refund requests to be submitted no later than 5:00pm (AEST) on Sunday 3 May 2020.
You will have the option to select all tickets individually so please be careful to only select the tickets you want refunded. You will not be able to refund your Festival Tickets and keep your Camping Tickets. If you want to keep your Camping Ticket, you must keep your Festival Ticket. You cannot reverse the refund request after it is submitted.
Once you have requested a refund, it will be queued for processing. The refund process is taking slightly longer than usual due to the unprecedented number of events rescheduling.
You will receive a notification once your refund has been processed, and your ticket price will be automatically refunded back to your credit card or PayPal account. Please allow up to 5 business days from receipt of this notification for the funds to return to your account.
If you're unable to see the refund in your account after 5 business days, please contact your bank before contacting Moshtix. If your card details have changed, you will be contacted by Moshtix directly.
Alternatively, if you purchased tickets from an outlet you will need to go back to the point of purchase.
Please understand that given the extraordinary circumstances, our Fan Support teams are incredibly busy at the moment, so we encourage you not to contact us. Instead, you can find lots of information and answers to your questions in our information portal at tixsupport.moshtix.com.au.
We're sorry for any disappointment caused but hope you’re able to attend CMC Rocks QLD in 2021.