Splendour in the Grass 2020 has been rescheduled to Friday 23, Saturday 24 and Sunday 25 October 2020 at North Byron Parklands, in an effort to ensure a safe Splendour in the Grass experience.
“Health and safety is our number one priority. After careful consideration and consultation with our artists, crew and stakeholders, in these unpredictable times, we have decided, as a precautionary measure, to move Splendour in the Grass 2020 out of the winter months. We are not expecting any major upsets to the line-up thanks to the incredible support of the artists playing Splendour. Flume, The Strokes and Tyler, The Creator who have all confirmed their attendance for these new dates alongside most others. As this is moving quickly and we work through the detail there will be some programming changes but we are confident that rescheduling to October - a one-off Spring edition of Splendour - is the best way to ensure we present the Splendour experience you all know and love. We understand that many of our patrons have already made plans for July and we trust local accommodation and travel providers will act in the best interests of all to accommodate these changes without penalty. Huge thanks for your ongoing support and we’ll see you in October.” said Splendour in the Grass co-founders Jessica Ducrou and Paul Piticco.
All tickets purchased for the original Splendour July dates are valid for entry on the new October dates.
An email was sent to all customers notifying them that they had until 5pm AEDT Sunday 29th of March to submit a refund request via their Moshtix account. This refund window is now closed. For any news on resale, please check you inbox closer to the new festival dates.
If you can make the rescheduled dates, your current tickets are automatically valid for this new date, and you do not need to take any further action.
Our refund process is taking slightly longer than usual due to the unprecedented number of events rescheduling, You will receive a notification once your refund has been processed, and your ticket(s) will be automatically refunded back to your credit card/PayPal account. Please allow up to 3-5 business days from this notification for the funds to return to your account.
If you're unable to see the refund in your account after this period, please contact your financial institution before contacting Moshtix. If your card details have changed, please wait for Moshtix to contact you directly regarding this.
Please understand that given the extraordinary circumstances and the quantum of event changes at Moshtix, our Fan Support teams are incredibly busy at the moment so we encourage you not to contact us. Instead, you can find lots of information and answers to your questions in our information portal at tixsupport.moshtix.com.au