Frequently Asked Questions
Are there any fees for listing a ticket for Resale?
Any fees associated with Resale will be displayed on the page at the time of listing the tickets. If there is a fee, it will be deducted if your ticket is successfully resold. Additionally, you will be reimbursed the cost of the tickets minus the booking and resale fees. The funds will be returned to the payment method you used when you purchased the tickets originally.
How do I know if my ticket has sold?
You can check the status of your ticket Resale by logging in to your Moshtix account, and viewing your Ticket Status under 'Manage Tickets'.
• Valid - Your ticket is valid for entry and has not been listed for resale or been reissued.
• Pending Resale - Your request to resell your ticket has been received and your ticket is waiting to be purchased by another buyer.
• Resold Ticket - Your ticket has now been resold to another fan. Your initial purchase will refunded back to the credit card you used to originally purchase your ticket, less fees, and your ticket is no longer valid for use.
You will also receive a refund notification via email once your ticket has been sold and refunded, however, the funds may take up to 5 business days to appear on your credit card statement used for the purchase.
When do I get my refund?
Once your ticket has sold, you will receive a refund notification via email, then our system will automatically attempt the refund to the same card used for the original payment. The funds may take up to 5 business days to appear on your credit card statement.
If your card has since expired or been cancelled, you will receive an automated email requesting further information for the refund to be processed via your bank account. This will take additional time to process the refund.
Can I nominate a friend to purchase my ticket from the Resale?
No, you will not be able to nominate a preferred purchaser as Resale tickets go into a general ‘pool’ which is accessible to anyone from the general public. There is no way for you to choose who gets your Resale ticket.
What if my ticket doesn't sell before the Resale is closed?
If your ticket remains unsold after the end of the resale period the ticket will remain valid and will be re-activated within the original ticket purchasers Moshtix account.