We hope you will be able to attend and enjoy all events you book with us, but we understand that sometimes life gets in the way!
We are pleased to be able to offer Refund Protection through our partnership with Booking Protect. This refund protection allows you to apply for a full refund on your order should you, or anyone in your party, be unable to attend due to unforeseen circumstances. This includes injury, illness, travel trouble and other unexpected events. Full details can be found in the Refund Protection terms and conditions.
Where it is available, the option to buy refund protection will be automatically offered at the time of booking. Please note, the cost is automatically calculated based on the total amount of your order.
Find directions on how to make a refund request in your confirmation email, in the Manage Tickets section when logged into My Account on Moshtix, or by clicking here. Refunds will be issued by Booking Protect via a bank transfer regardless of the original payment method.
Accidentally added Refund Protection to your order? There is a 14-day cooling off period on all purchases of Refund Protection, if you require a refund just submit a request, noting Refund Protection in the about field and our team will be able to assist.