We hope you will be able to attend and enjoy all events you book with us, but we understand that sometimes life gets in the way!
We are pleased to be able to offer you the option to upgrade your purchase to Secure Tickets through our partnership with Booking Protect. Secure Tickets allow you to apply for a full refund on your order should you, or anyone in your party, be unable to attend due to unforeseen circumstances. This includes injury, illness, travel trouble and other unexpected events. Full details can be found in the Secure Tickets terms and conditions.
Where it is available, the option to upgrade to Secure Tickets will be automatically offered at the time of booking. Please note, the cost is automatically calculated based on the total cost of your tickets.
Find directions on how to make a refund request in your confirmation email, in the Manage Tickets section when logged into My Account on Moshtix, or by clicking here. Refunds will be issued by Booking Protect via a bank transfer regardless of the original payment method.
(The information and above steps to apply for a refund also apply to any previous purchases of Refund Protection)