To ensure tickets are available to as many people as possible, we limit the amount of time a fan can hold tickets before completing their purchase. Timed Checkout secures your selected tickets, reserving them in your cart until payment is completed, or the timer runs out.
After you select your tickets and click Buy Tickets, a timer will appear at the top of the page counting down from 10 minutes. The timer stays visible during the entire checkout process, showing how long you have to complete your purchase before the tickets are released from your cart.
How long is the time limit?
If Timed Checkout is available on the event, the time limit is 10 minutes for ticket types. The timer will commence after you click Buy Tickets, and your tickets have been reserved to your cart.
What happens if I haven’t finished my purchase and the time runs out?
If the timer runs out before you complete your booking, you’ll receive the message Checkout Session Expired. At that point, the tickets have been removed from your cart. You’ll need to return to the event page and reattempt to purchase tickets, if available.
Timed Checkout availability varies by event.